On March 30, 2020, Rosseti Group completely transferred to remote operation all 1,017 customer and consumer service centers in all regions of presence. At the same time, a full range of services is provided online.

This measure was taken in accordance with Order No. 117 issued by Pavel Livinskiy, Director General of Rosseti, on March 17, 2020 in order to reduce the risks of spread of COVID-19.

In the past two years, Rosseti actively invested in creating and developing its own digital services to be completely provided on a remote basis. Today the Group’s electric grid companies provide a full range of services online, including preparation of applications for technological connection, power redistribution and increase and other requests. 

The online services offered by Rosseti Group are effective and popular among customers as evidenced by the results. From March 18 to 28 the number of online applications increased by 34% as compared to the same period last year. The number of calls to contact centers has grown by more than 50%, the number of calls via interactive services - by 45%. Documents related with already processed applications are sent electronically to your personal account and by e-mail.

At the moment you can contact the energy engineers of the group of companies through the Unified Portal of Electric Grid ServicesÏîðòàë-ÒÏ.ðô as well as a new Rossetti - Personal Account mobile application available for Android and IOs. For all users there is active online service ÑâåòëàÿÑòðàíà.ðô and hotline numbers operated by Rosseti subsidiaries.