Customer service offices of Penzaenergo, a branch of Rosseti Volga, received 1,592 calls over the 1st quarter of 2021.Most of them – 1,478 – are related to issues of connection to power grids. Out of them, 855 are actually applications for utility connection. Also, during the reporting period, the company entered into 752 contracts (including applications submitted in earlier periods) for the connection of consumers' power receivers to Penzaenergo’s power grids with a total capacity of 24.8 MW.
In order to prevent acute respiratory viral infections, customer service has only been provided remotely since last March but it does not affect the speed of handling issues. The main tools for online utility connection applications include Rosseti Group’s Internet resource (ïîðòàë-òï.ðô) and Rosseti – Personal Account mobile application (iOS and Android). In addition, there is Svetlaya Strana (ñâåòëàÿñòðàíà.ðô), a portal of Rosseti Group, in the regions within the company's area of responsibility. With its help, consumers can leave messages about power outages, voltage fluctuations, electrical equipment defects.
Energy workers remind that residents of Penza and Penza Oblast can send written messages to the Consumer Service Center (CSC) of Penzaenergo Branch, as well as to consumer service offices organized on the basis of power distribution zones (PDZs).