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Rosseti Volga

March 30, 2020

All Rosseti group Customer Service Centters are transfered to online work since March 30, 2020

On March 30, 2020, the Rosseti Group completely transferred all 1,017 customer and consumer service centers in all regions of its presence to remote service.

Moreover, the full range of services is online. This measure was taken in accordance with the order of the General Director of Rosseti company Pavel Livinsky No. 117 dated March 17, 2020 to reduce the risks of the spread of a new coronavirus infection COVID-19.

Over the past two years, Rosseti has actively invested in the creation and development of its digital services that are provided remotely, so today the groups online grid companies provide a full range of services, including processing applications for technological connection, redistribution and increase in capacity, and other calls.

The online services offered by Rosseti Group are effective and popular among customers, as evidenced by the results. From March 18 to March 28, the number of online calls increased by 34% compared to the same period last year. The number of calls to contact centers has grown by more than 50%, the number of calls through interactive services by 45%. Documents on already processed applications are sent electronically to your personal account and by e-mail.

At the moment, you can contact the power engineers of the group of companies through the Unified Grid Services Portal -., as well as the new Rosseti Personal Account mobile application, available to users of Android and IOs devices. For all users, the online service .and hotline phones of subsidiaries of the Rosseti company operate.

 

 

 

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