The online services of Rosseti Volga (a brand of IDGC of Volga, PJSC) are gaining popularity among consumers of energy resources. So, in 2019, more than 10 thousand new users (8.7 thousand – individuals and 1.3 thousand legal entities) registered in the Personal Account on the company's website.
The number of calls increased by 50%. In general, the Company received nearly 18 thousand applications through interactive services for the year. “The popularity of Rosseti Volga’s online services is constantly growing, which indicates their high demand among consumers,” says Vyacheslav Kuliev, Deputy General Director for the sale and development of company services. – “New services simplify the process of technological connection and save time in the process of processing TC documents. Online services provide feedback through which the work of the company is improved. But this is the priority of the corporate policy of Rosseti Volga.”
The official website of the company (www.mrsk-volgi.ru) provides the Personal Account option (https://www.mrsk-volgi.ru/ru/klientam/lichniykab/). With its help it is possible to submit requests for technological connection and other services remotely, without a visit to the company’s office. Also, the application can be sent through the power grid portal of Rosseti, PJSC (https://ïîðòàë-òï.ðô) or through the mobile application of the Rosseti Group of Companies for iOS and Android. Applications related to energy supply can be made on the Rosseti portal Svetlaya Strana: https://ñâåòëàÿñòðàíà.ðô.
Since the start of commissioning of this service, almost 20 thousand consumers of Rosseti Volga services have shown interest in the service. Interactive services are especially in demand and convenient during the period of temporary suspension of full-time customer service related to the prevention of influenza and other acute respiratory viral infections, and the transition to online service. For the convenience of customers, call center telephones are available around the clock: 8 800 775 16 42, 8 800 220 0 220 (toll-free). The development and promotion of online services is one of the key provisions of the Concept of Digital Transformation-2030, which is implemented by Rosseti.