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Rosseti Volga

February 7, 2019

More than 3,500 customers appealed to Ulyanovsk branch of IDGC of Volga, PJSC in 2018

In 2018, the Customer Relations Department (CRD) of IDGC of Volga, PJSC (included in the Rosseti Group) - Ulyanovsk Distribution Grids received 3,515 appeals. Compared to 2017, the number of citizens who applied increased by 20%. Usually power engineers considered applications for utility connection of facilities to the branch grids. The number of such appeals was 1959.

On the basis of applications received in 2018, the branch concluded 1,704 contracts for connection to power grids with a declared total capacity of 37.2 MW. Also in the past year, consumers appealed to the branch CRD on issues related to the extension of technical specifications validity or its change. In total, 296 such appeals were received.

In addition, 195 consumers took part in the annual questionnaire survey, the purpose of which is to evaluate the activities of the branch on utility connection. In order to maintain a constructive dialogue and effective feedback, both with already connected and potential consumers, the branch and all its production divisions conduct personal management receptions on a monthly basis.

 During such meetings, residents of the region can ask all the questions, get detailed explanations and advice. Personal receptions are held monthly at the company's offices in Ulyanovsk, Dimitrovgrad, Barysh and Novospassky District, as well as in all districts of the region according to a previously agreed plan. Remember that apply for connection to power grids at the Ulyanovsk Distribution Grids branch address: Ulyanovsk, Efremova street, bld. 48A, in the production divisions of the branch in Barysh, Dimitrovgrad and Novospasskoye urban locality, as well as remotely from the comfort of your home or office, in your personal account on the official website of the IDGC of Volga, PJSC (www.mrsk-volgi.ru) and via the Portal of Power Grid Services of JSC Rosseti (https://-.).

 

 

 

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