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Golden Telecom

December 17, 2003

Golden Telecom introduces "Virtual Serial Number"

Moscow, December 17, 2003. Today, Golden Telecom, Inc. (NASDAQ: "GLDN") announced the introduction of a new service "Virtual serial number." The service is intended for enterprises, which receive a large number of calls at various offices but do not want to organize a unified operator service. Customers dial a single access number and the system will find an available operator for them. For a company which runs the risk of losing customers because of constantly-busy contact telephones the use of a "virtual serial number" is the most economical and effective solution.

 

This service provides for allocation of a single multi-channel telephone number with subsequent calls being forwarded to a pre-set sequence of the customer’s numbers. Calls may be forwarded in accordance with predetermined rules and priorities so as to minimize the answering time. This means that the company only has to publish one number, and the system will automatically forward the call so that an operator becomes available.

 

This service does not require installation of any additional equipment at the customer's office as number selection and forwarding can be done by Golden Telecom's service platform. In addition, the customer can access statistics on-line, including the number of calls received and other detailed information (including the date and time of the call, its duration, the calling number, the number to which the call was forwarded).

 

About Golden Telecom (www.goldentelecom.com)

Golden Telecom, Inc., (NASDAQ: “GLDN”) is a leading facilities-based provider of integrated telecommunications and Internet services in major population centers throughout Russia and other countries of the Commonwealth of Independent States (CIS).  The Company offers voice, data and Internet services to corporations, operators and consumers using its metropolitan overlay networks in Moscow, Kiev, St. Petersburg, Krasnoyarsk and Nizhny Novgorod and via intercity fiber optic and satellite-based networks – including 150 combined access points in Russia and other countries of the CIS. The Company offers mobile services in Kiev and Odessa.

 

Statements made in this press release are forward looking and are made pursuant to the safe harbor provisions of the Securities Litigation Reform Act of 1995. Such statements include the features of the new “Virtual serial number” service. It is important to note that such statements involve risks and uncertainties, which may cause outcomes to differ materially from those set forth in these statements.  Such risks and uncertainties include, but are not limited to, the possibility that we will not be able to offer the new “Virtual serial number” service in the manner which we anticipate. Additional information concerning factors that could cause results to differ materially from those in the forward looking statements is contained in the Company’s filings with the U.S. Securities and Exchange Commission including the Company’s periodic reports on Form 8-K and Form 10-Q filed during 2003, the Company’s annual report on Form 10-K for the year ended December 31, 2002.

 

 

 

FOR MORE INFORMATION, CONTACT:

Public Relations:

Anna Chin Go Pin

e-mail: achin@gldn.net

tel.: +7-501-797-9300; fax: +7-501-797-9332

Investor Relations:

Tom Adshead

e-mail: tadshead@gldn.net

tel.: +7-501-797-9300; fax: +7-501-797-9331

www.goldentelecom.com

 

 

 

 

 

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