The Light Country portal (Svetlayastrana.rf), created at the initiative of Rosseti PJSC, is designed to simplify communication between the citizens of Russia and the electric grid company. The usability of the resource has already been evaluated in the regions where Rosseti Volga is present (a member of IDGC of Volga, PJSC).
Over the past three months, the number of new users among the company's consumers has grown 11 times. The highest interest to the portal was demonstrated by residents of the Orenburg, Samara and Saratov regions.
The Light Country portal in pilot mode started work less than a year ago. Today it is a full-fledged online platform that allows you to remotely contact an electricity supplier regarding the quality of electricity and the operation of electrical equipment. The interface of the portal Svetlayastrana.rf is simple and convenient, registration in your account does not take more than two minutes.
All appeals filed with the help of the resource are under special control of power engineers. After a maximum of 8 days from the moment of the publication of the message, the problem will be solved or an answer will be provided with an indication of strict deadlines for its solution.
Along with the portal, traditional communication channels are still functioning. You can contact Rosseti Volga via the 24-hour toll-free hotline number (8-800-775-16-42), through your Personal Account on the official website of the company mrsk-volgi.ru, by contacting customer service offices or sending a message to official company accounts in social Grids.