Summarizing the results of the first six months of 2015, the Customer Service Center (CSC) of Chuvashenergo, a branch of IDGC of Volga, PJSC reported 2,640 customer calls. At the moment, most of customer calls relate to technological connections to electrical networks of Chuvashenergo branch. In the first half year of 2015, 1,208 calls for technological connection were reported. During the reporting period, the branch signed 1,047 agreements for technological connection, for the total capacity of about 21.4 MW. Specialists of the Customer Service Center provide explanations on technological connection procedures, handle service enquiries and assist in completing necessary forms and documentation. In addition to submission of requests for technological connection, clients apply to the center on a variety of other issues related to electrification in rural settlements, execution and approval of documents. For instance, during the reporting period the Center processed 102 requests for electric power supply to vital infrastructure facilities. Other category of customer calls is associated with electricity metering and accounting issues (maintenance, installation, replacement and sealing of electricity metering devices), service levels, etc. As usual, issuance and approval of documents related to balance inventory delineation and operational responsibilities delineation (699 calls) and approval of land use documents (47 calls) are the most urgent issues. In addition to the Customer Service Center in Cheboksary (located at: 4/4, pr. I. Yakovleva, (1st floor), customers of the Chuvash Republic may address their concerns to other departments of Chuvashenergo branch located in Cheboksary (13, ul. Gladkova, tel. (8352) 39-95-65), Alatyr (19, ul. Gagarina, tel. (83531) 2-97-03) and Kanash (267, ul. Zheleznodorozhnaya, tel. (83533) 3-89-63). To ensure maximum levels of comfort for clients, calls are accepted and handled in every distribution zone of the branch. Clients can also address their concerns via Mail of Russia.