During the 12 months of 2018 the branch of IDGC of Volga, PJSC (included in the Rosseti group). Penzaenergo received 9393 appeals to the customer service offices.. 7841 of these are on utility connection to power grids, including 3159 applications for utility connection.
Also, during the reporting period, the company concluded 2,499 contracts (including applications submitted in earlier periods) for utility connection of consumers ’energy-consuming devices to the grids for a total capacity of 86.7 MW. When submitting applications for utility connection, many of the company's customers used the Portal of electric grid services of PJSC ROSSETI (https://ïîðòàë-òï.ðô/).
“Residents of the region come to us not only on utility connection issues". From September 10 the portal of the Rosseti Group of companies “Svetlaya strana” (ñâåòëàÿñòðàíà.ðô) began to work in the regions of the IDGC of Volga area of responsibility. With its help, consumers can leave statements about problems, such as power outages, voltage fluctuations, electrical equipment defects, ”said Olga Chechina, engineer of the customer interactions department of the Penzaenergo branch. In order to improve work on the provision of services, each production division of the Penzaenergo branch periodically holds meetings with consumers on electricity supply and utility connection to the grids.
On the part of the energy company, the events are attended by the management representatives of the Penzaenergo administrative staff and production divisions. Power engineers remind that residents of Penza and the Penza Region can directly contact or send written statements to the Consumer Services Center (CSC) of the Penzaenergo branch, as well as to customer service offices organized on the basis of the electric grid areas of the respective production divisions.