The Customer Service Center (CSC) of Chuvashenergo, a branch of IDGC of Volga, PJSC (a member of Rosseti Group of Companies), reported their performance results for Q3, 2016. Over 9 months about 4,000 customers visited CSC to raise different issues.

Generally, customers file their requests for technological connection to the power grids of Chuvashenergo, a branch of IDGC of Volga, PJSC. Over the reporting period, 1,663 requests for technological connection were reported, and, including requests made earlier, 1,743 agreements for technological connection were signed, for the total maximum capacity of about 39,143 kW. Specialists of the Customer Service Center provide explanations on technological connection procedures, handle service inquiries and assist in completing necessary forms and documentation.

In addition to requests for technological connection, customers visit the center to address a variety of other issues related to electrification in rural settlements, execution and approval of documents, etc. For instance, during the reporting period the Center processed 164 requests for electric power supply to vital infrastructure facilities. The clients also submit requests concerning electricity meters (repair, installation, replacement, and sealing of meters), quality of customer service, etc. As usual, among the most urgent issues are execution and approval of documents on balance inventory delineation and statements of operational responsibilities delineation.

In addition to the Customer Service Center in Cheboksary located at: 4/4 ul. I. Yakovleva (1 floor), clients of the Chuvash Republic may address their concerns to the production departments of Chuvashenergo branch located in Cheboksary (13, ul. Gladkova, tel.: (8352) 39-95-65); Alatyr (19, ul. Gagarina, tel.: (83531) 2-97-03) and Kanash (267, ul. Zheleznodorozhnaya, tel.: (83533) 3-89-63). To ensure maximum levels of comfort for clients, calls are accepted and handled in every distribution zone of the branch. Clients can also address their concerns via Mail of Russia.