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Rosseti Volga

November 26, 2019

More than 3,300 customers contacted Ulyanovsk Grids branch

According to the results of ten months of 2019, Ulyanovsk Grids received 3370 requests to the Customer Relations Department (OVK) of the Rosseti Volga branch (brand of IDGC of Volga, PJSC) - Ulyanovsk Grids. Most of them (1432) are applications for technological connection of facilities to the branch grids. Also this year, the Customer Relations Department of the branch received 363 requests on issues related to the extension of the technical conditions or their change.

In addition, 433 consumers took part in the annual questionnaire survey, the purpose of which is to evaluate the activities of the branch on technological connection. In order to provide feedback with already connected and potential consumers, monthly personal receptions of management are held at the branch and in all its production departments (PD). They are organized both directly in the offices of the company in Ulyanovsk, Dimitrovgrad, Barysh and Novospassky, and with the departure of managers or persons authorized by them directly to all regions of the region. During such meetings, residents of the region can ask all the questions, get detailed explanations and advice. So, in October, the meetings of the Director of Dimitrovgrad PD, Evgeny Bespalov and the Deputy Director for the Development and Sale of Services, Larisa Yesherkina with the residents of Melekessky and Cherdaklinsky regions took place.

At the first meeting, the issue of charges for consumed electricity was discussed, at the second - the issue of extending the deadlines, the implementation of measures for the technological connection of the residential building. You can apply for connection to power grids at Ulyanovsk Distribution Grids branch by address: Ulyanovsk, Efremova street, bld. 48A, in the production departments of the branch in Barysh, Dimitrovgrad and Novospasskoye, as well as remotely, without leaving your home or office, from your personal account on the official website of Rosseti Volga (www.mrsk-volgi.ru) and via Portal of Power Grid Services of Rosseti PJSC (https://-.). Call Center Single Phone: 8 800 775 16 42 (toll-free call).

 

 

 

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